Overview
nClouds is an AWS Premier Tier Services Partner delivering DevOps, managed services, and AI-driven solutions to mid-market and enterprise customers across industries including healthcare, biotech, media, retail, and technology.
As a strategic AWS partner, nClouds helps organizations accelerate cloud adoption, modernize applications, and operate at scale while aligning to AWS best practices and programs.
To support its growth as a modern MSP, nClouds built its managed services on a platform-led approach, combining deep cloud expertise with its proprietary nSight platform to deliver proactive, data-driven CloudOps across customer environments.
As its managed services practice expanded, nClouds sought to further standardize operations, scale service delivery, and turn operational insights into a repeatable revenue engine without proportionally increasing headcount.
Challenge | Scaling Assessments and Cloud Operations Without Fragmentation
As nClouds grew, its cloud operations model became increasingly complex.
The team relied on multiple tools to manage cost, security, and compliance, while core processes like AWS Well-Architected Framework Reviews (WAFRs) remained largely manual. Onboarding new customers required significant engineering effort, and there was no centralized way to view and generate insights or consistently identify new service opportunities.
“We needed a single pane of glass to onboard customers, run assessments, and actually turn those insights into something actionable for the business,” explained Andy Lefgren, VP of Engineering at nClouds.
To get there, nClouds looked for a platform that could unify operations, automate assessments, and create a scalable foundation for expanding customer engagements.
Solution | Turning CloudOps into a Scalable, AI-Driven Motion
After implementing MontyCloud, nClouds transformed its managed services practice by centralizing cloud operations into a single platform that consolidates cost, security, compliance, and Well-Architected best practices, thereby replacing fragmented workflows with a scalable, standardized CloudOps model.
“With MontyCloud, we finally have that operational hub where everything comes together,” said Andy. “The moment we onboarded our first customer, it clicked. We could see everything in one place and immediately understand where to focus.”
This shift fundamentally changed how nClouds engages customers. New environments can be connected in minutes, with instant visibility into environment health, cost drivers, and optimization opportunities.
With this foundation in place, nClouds has moved from reactive support to proactive CloudOps. Insights generated within the platform help identify opportunities for DevOps consulting, FinOps optimization, remediation, and modernization projects. Every assessment turns into a pathway for deeper customer value and expanded recurring services.
“Every assessment turns into a conversation about what’s next,” Andy explained. “It’s not just reporting anymore. It’s how we grow the account.”
Building on that operational foundation, nClouds is now advancing into AI-driven CloudOps through MontyCloud AI and its Model Context Protocol (MCP) server. By leveraging tenant-specific knowledge and contextual insights, the team is moving toward a more proactive and personalized model of cloud management.
“MontyCloud is evolving into the intelligence layer for CloudOps. It’s where insights, context, and AI come together to move us from reactive management to truly proactive, personalized operations,” said Andy.
Together, these capabilities position MontyCloud not just as an operational platform, but as the intelligence layer powering the next generation of AI-driven managed services.
Results | Faster Delivery and New Revenue Streams
By standardizing on MontyCloud, nClouds achieved measurable improvements across both operational efficiency and business growth.
Customer onboarding is now significantly faster, with AWS accounts connected and initial assessments completed with up to 80% faster onboarding and immediate time-to-value.
WAFRs have evolved from multi-week manual exercises into streamlined, scalable workflows, with up to 75% reduction in WAFR delivery time, enabling nClouds to expand reviews across nearly all managed services customers without adding headcount.
MontyCloud has also become the entry point for expanding customer engagements, helping nClouds drive 2–3x more identified upsell opportunities per account across DevOps, FinOps, and remediation services.
“MontyCloud is really the front door to our services now,” Andy explained. “It naturally leads into everything else we offer.”
These gains are driven by MontyCloud’s ability to unify cloud insights and translate them into actionable outcomes across every customer environment.
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