We are in the midst of an AI-powered reasoning revolution. For Managed Services Providers (MSPs) and organizations, this changes how services are delivered and how customers measure value: faster outcomes, transparent recommendations, measurable impact. The winners will not be those who react, but those who lead.
We see this clearly with our partners, many of whom are among the top-performing MSPs on Amazon Web Services (AWS). They are already differentiating by delivering modern services powered by MontyCloud’s DAY2 CloudOps platform. The old models of service delivery are becoming obsolete. The future belongs to organizations that direct intelligent agents, not those stuck managing manual tasks. Organizations gain the power to scale operations with confidence, while MSPs strengthen their ability to deliver smarter, more automated services.
Today, with the launch of MontyCloud AI, we are introducing a new wave of features designed for this reasoning era. MontyCloud AI is the evolution of our earlier CloudOps Copilot launch, now unified into a holistic AI-powered autonomous CloudOps platform. It puts outcomes at the center, giving organizations the power to see across all accounts, identify opportunities, and deliver results in minutes.
The Foundation of Autonomous CloudOps
Autonomous CloudOps requires trust, context, and scale. Our foundation is built on patented technology and two core layers that make agentic CloudOps practical:
The CloudOps Insights Platform
Built on AWS Serverless technologies and AWS Cloud Operations technologies, leveraging Amazon Bedrock with access to state-of-the-art models such as Anthropic’s Claude, the platform ingests and correlates billions of events from AWS CloudTrail, Amazon CloudWatch, AWS Security Hub, AWS Systems Manager, and more. This event-driven layer is where MontyCloud AI reasons and acts. Move beyond generic advice to deliver precise, safe, and context-aware recommendations your customers expect.
The Industry’s First CloudOps MCP Server
AI must operate across the tools and systems MSPs use daily. Our secure CloudOps Model Context Protocol (MCP) Server is the nervous system of MontyCloud AI. MontyCloud AI securely integrates with first-party and third-party tools and systems, orchestrating workflows across the business. The CloudOps MCP Server agent translates instructions in plain English into actions, such as turning a critical security alert into a well-documented JIRA ticket or turning an identified CloudOps sales opportunity into a HubSpot entry.
MontyCloud AI: Your Partner in the Reasoning Revolution
MontyCloud AI is a patented technology deeply woven into all of our AI capabilities within our platform. It amplifies your expertise, automates complex tasks, and opens new revenue streams while enforcing data privacy, tenant isolation, and Role-Based Access Controls (RBAC).
MontyCloud AI powers the CloudOps Assistant—your personal agent for all things cloud operations.
It’s available anywhere in the console, giving every technical and non-technical user the confidence to optimize, operate, and scale. The CloudOps Assistant agent goes beyond answering questions and does real operational work. From building intelligent applications from scratch to delivering high-value workflows, the agent simplifies complex cloud operations while delivering actionable outcomes.
It answers questions, generates executive-ready assets, and executes complex workflows. Behind the scenes, it orchestrates specialist agents we’ve coined as CloudOps Analyst and CloudOps Advisor to scan, reason, and deliver results. Every action performed by the agent is tenant-scoped, fully auditable, and adheres to MontyCloud’s Responsible AI principles.
Key features we are launching today
- Conversations – Use the CloudOps Assistant as an intellectual sparring partner to dive deep into your Cloud footprint. Use sophisticated or simple prompts to find opportunities to optimize, and create recommendations aided by AWS and the industry’s best practices
- A vertical app-gen platform for CloudOps – build intelligent Apps in minutes
- Workflows – Simplify complex CloudOps and business workflows that span value from multiple MCP servers
- Prompt Library – Pre-built and customizable prompts to identify immediate cost drivers, prioritize remediation, create executive dashboards, and gain savings insights
- Integrations – 3rd-party hosted MCPs to leverage secure, traceable, and well-governed adoption of AI in your MSP business
Conversations: From Questions to Answers, Instantly
Conversations is where you chat with the CloudOps Assistant. Ask a question, request a report, or launch an assessment, and the CloudOps Assistant delivers customer-ready outputs in minutes. Prompt Templates make Conversations even more powerful. Instead of starting from scratch, users can choose from ready-made prompt templates so they know they’re asking the right questions. Prompt templates span key topics such as:
- Well-Architected posture: pillar scores, failing checks, hot resources, prioritized remediation.
- Cost variance and drivers: net costs, trends, true cost drivers.
- Executive dashboards: MTD vs. prior vs. YTD, charge-type breakdowns, recommendations.
- Savings opportunities: idle and underutilized resources, commitment discount ROI.
- AWS Health monitoring: open/closed events, service breakdowns, maintenance schedules, and impact assessment.
- Tenant account summaries: clean inventories of active and non-active accounts.
Conversations don’t just give you an answer. It delivers outputs in the format you need. Whether it’s plain text for quick insights, Markdown for clean internal documentation, or HTML for polished, customer-facing reports, you can take the results straight from the platform and drop them into emails, wikis, or dashboards without rework.
Prompts in the Library are vetted, traceable, and extensible. You can refine ours or create your own.
Intelligent Apps: From Ideas to Revenue
We’re introducing the industry’s first vertical app-gen platform for CloudOps. With Intelligent Apps, organizations can build secure, cloud-hosted applications on MontyCloud without writing code.
Organizations can extend their CloudOps strategy by creating internal apps that streamline governance, automate operational tasks, and empower teams across the business. MSPs can transform the services they deliver into branded software applications that customers actually use and are willing to pay for.
By combining MontyCloud insights with third-party MCP data, organizations can package compliance checks, optimization workflows, and governance services into easy-to-use applications.
Organizations can turn complex CloudOps processes into guided, self-service apps that improve consistency and reduce operational overhead. MSPs can create customer-facing apps that unlock new revenue streams, drive higher margins, and strengthen long-term customer relationships.
And because MontyCloud handles the build, validation, hosting, and maintenance, account managers and solution leads can publish intelligent apps in hours, not months, turning ideas into monetizable offerings at startup speed.
Workflows: Multi-Step Processes to Single-Click Outcomes
With Workflows, organizations can design, automate, and run repeatable CloudOps processes without writing code. Complex tasks—like onboarding new environments, running compliance checks, or generating monthly health reports—can be defined once and executed automatically with full consistency.
Organizations can standardize operations across business units and reduce manual effort. MSPs can automate tenant operations at scale, freeing teams from constant task-chasing and improving delivery quality across all customers.
Examples include:
- Automated Well-Architected Reviews — assessments, risks, remediation tickets in minutes.
- Opportunity Identification — continuous scanning for cost, security, and performance levers.
- Automated Reporting — daily, weekly, or monthly reports delivered to customers and executives.
What previously required coordination across multiple specialists is now delivered as a repeatable, governed workflow.
A Truly Connected MSP: Intelligence Everywhere
MontyCloud AI doesn’t operate in isolation. It meets you where you are. Powered by the CloudOps MCP Server, the CloudOps Assistant integrates with the tools and systems organizations already use. Register MCPs for AWS, Atlassian JIRA, Datadog, Notion, HubSpot, Asana, and more—then act across them from one conversation.
Ask in plain English:
“Find all new critical security alerts in my customer tenants, create a high-priority ticket in JIRA for each one, and post a summary to the team’s Slack channel.”
This helps our customers and partners deliver smarter CloudOps and more connected business services.
Building Blocks of Continuous Investment
MontyCloud AI builds on a series of deliberate investments that advance the state of autonomous CloudOps. Each step has added critical building blocks for trust, context, and scale:
- Patented innovation: Our U.S. patents cover key advances: one for smart bots that manage tenant-specific cloud infrastructure, and another for machine learning models that detect anomalies using infrastructure fingerprints. Together, they ensure our AI is grounded in proven Intellectual Property (IP) and practical automation.
- Research in multi-agent orchestration: Our MOYA framework, developed in collaboration with IIIT Hyderabad, was presented at CAIN 2025. It introduces a prescriptive approach to orchestrating agents with determinism, safety, and guardrails.
These building blocks reflect our continuous and consistent investment in making autonomous CloudOps a reality, ensuring it is real, reliable, and ready for MSPs. This gives our partners the confidence that they are building their next-generation services on a platform grounded in genuine innovation.
Lead the Wave, Don’t React to It
Thank you to our MontyCloud team, MSP partners, customers, and AWS for helping bring today’s industry-leading innovations to life.
The reasoning revolution is here. With the new MontyCloud AI features announced today—Conversations, Intelligent Apps, and Workflows—MSPs can deliver trusted, scalable, and monetizable outcomes. This is your moment to shift from reacting to leading—from managing tools to driving meaningful results across your organization. Organizations can guide teams with greater clarity and consistency, while MSPs can strengthen their role as strategic partners who deliver measurable business outcomes.
If you’re ready to lead the revolution, sign up for a free demo.